Collections follow-up: every question

1. How you work today for your version, wk Nov 23

What we heard on our call on Oct 7, about how late payments are chased today. Correct anything that's changed. Confirm each line, or write what's different.

1. About 50 accounts are past due each month. (Our call on Oct 7)
2. Your clinics are on 30-day terms. (Our call on Oct 7)

2. Who's involved for deep dives, wk Nov 16

At the deep dives we meet whoever chases payments today. Confirm each line, or write what's different.

• Owns it: Noor Haddad, bookkeeper. Approves: Cal Duquette, customer service manager. Decides: Cal Duquette, customer service manager.

3. When reminders go for your version, wk Nov 23

When each reminder goes out, counted in days from the due date. Confirm each line, or write what's different.

• Day 7 after the due date: first reminder, by email.
• Day 14 after the due date: second reminder, by email.
• Day 21 after the due date: a call from your bookkeeper.

4. Rules and exceptions for your version, wk Nov 23

What your version does with the accounts that need care. Confirm each line, or write what's different.

1. Reminders go from your accounts inbox. (What we assumed)
2. Which accounts should never get a reminder?

5. Your files for build and test, Nov 30 to Jan 8

Your written rules and a few past examples, so we build and test on your real work. Send them as they are; our NDA covers them.

1. An aged receivables report from the last month-end.