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Before kickoff · Barrowfield Couriers

IT: every question

For Ravi, IT admin. About 5 minutes online, due Mon Nov 9. Kickoff is Thu Nov 12 at 10:00 AM.

1. Your cloud for build and test, Nov 30 to Jan 8

Your agents run in a cloud account in your company's name, so they're yours.

  1. Which cloud platform does your company use?
  2. Who can set up a new account in it?
  3. Who looks after the bill for it? (usually your bookkeeper)

2. Access, system by system for build and test, Nov 30 to Jan 8

Each system's admin gives your agents their own access, only to what they need.

  1. Who gives access to Freshdesk?
  2. Who gives access to QuickBooks Online? (usually your bookkeeper)

3. How we get in for build and test, Nov 30 to Jan 8

How our team gets into your systems while we build, and how long access takes. Confirm each line, or write what's different.

  1. How many working days does new access usually take?
  2. We work through a Switchboard user on your domain, which you control and can turn off at any time. (What most teams do)