Your project: every question

1. Your project team for kickoff, Mon Nov 23

Who does what on your side. We've filled in the names from our calls; edit any that are wrong. Confirm each line, or write what's different.

1. Ingrid Vasskog, your controller, is the project sponsor. (Our call on Nov 6)
2. Ingrid is also our day-to-day contact. (What we assumed)
3. Marit Elstad, your AP lead, owns Invoice matching. (Our call on Nov 6)
4. Ewart Pillay, your AR lead, owns Collections follow-up. (Our call on Nov 6)
5. Ewart also owns Cash application. (Our call on Nov 6)

2. What success looks like for go-live, wk Feb 1

Where things stand today, and where you'd like them. We measure against these after go-live. Confirm each line, or write what's different.

1. Invoice matching: Invoices on hold at month-end. Today: 120 invoices (Our call on Nov 6). Your target:
2. Invoice matching: Hours a week your team spends matching. Today: 30 hours (Our call on Nov 6). Your target:
3. Collections follow-up: Days, on average, to get paid. Today: 46 days (Our call on Nov 6). Your target:
4. Collections follow-up: Hours a week spent chasing. Today: 12 hours (Our call on Nov 6). Your target:
5. Cash application: Payments applied the day they arrive. Today: 60% (Our call on Nov 6). Your target:
6. Cash application: Hours a week applying cash. Today: 15 hours (Our call on Nov 6). Your target:

3. Your plan for kickoff, Mon Nov 23

The plan we've drafted, from kickoff to go-live. If something clashes, drag a phase to suggest another date; we confirm it at kickoff. Confirm each line, or write what's different.

• Who comes to kickoff: Ingrid Vasskog, controller; Ewart Pillay, AR lead; Marit Elstad, AP lead.
• Month-end close: the first 3 working days of each month.
• Who’s away during the plan, and when? Any weeks to avoid, such as your year-end close?

4. Your systems for build and test, Dec 14 to Jan 22

So we connect to what you already use. Whoever is responsible for IT gets a short form of their own. Confirm each line, or write what's different.

1. Your books are kept in NetSuite (Our call on Nov 6)
2. You pay bills through BILL (Our call on Nov 6)
3. Customer payments arrive as your bank's lockbox file (Our call on Nov 6)
4. Who is responsible for IT? Their name, job title and work email.

5. Email and chat for build and test, Dec 14 to Jan 22

Where your agents read and send email, and where they ask your team a question.

1. Which email platform does your team use?
2. Which team chat does your team use?

6. Your brand for your version, wk Dec 7

We looked at haverlund.example first. Confirm what we found, and add what we couldn't. Confirm each line, or write what's different.

1. Your wordmark (usually your marketing team)
2. Your full logo (usually your marketing team)
3. A square icon (usually your marketing team)