Collections follow-up: every question

1. How you work today for your version, wk Nov 30

What we heard on our call on Oct 9, about how late payments are chased today. Correct anything that's changed. Confirm each line, or write what's different.

1. About 60 invoices are past due each month. (Our call on Oct 9)
2. Most property managers are on 30-day terms. (Our call on Oct 9)

2. Who's involved for deep dives, wk Nov 23

At the deep dives we meet whoever chases payments today. Confirm each line, or write what's different.

• Owns it: Joelle Arsenault, office manager. Approves: Joelle Arsenault, office manager. Decides: Owner.
• Also: Accounts clerk (name to come), joins the deep dives.

3. When reminders go for your version, wk Nov 30

When each reminder goes out, counted in days from the due date. Confirm each line, or write what's different.

• Day 7 after the due date: first reminder, by email.
• Day 14 after the due date: second reminder, by email.
• Day 30 after the due date: a call from your office.

4. Rules and exceptions for your version, wk Nov 30

What your version does with the accounts that need care. Confirm each line, or write what's different.

1. Invoices are raised in Aspire and synced to QuickBooks Online. (What we assumed)
2. Which accounts should never get a reminder?
3. You agree payment plans with property managers yourself. (What we assumed)

5. Your files for build and test, Dec 7 to Jan 15

Your written rules and a few past examples, so we build and test on your real work. Send them as they are; our NDA covers them.

1. An aged receivables report from the last month-end.